Business Structure Development
Our consultants can help to develop your business structure to enable successful growth and development.
Process Improvement
Our process improvement efforts target strategically significant ROI. The approach of Business Model Consultancy Limited is intended to highlight the three key variables of our client company business process performance:
* The process itself, with its upstream inputs and suppliers, and downstream output receivers; and its results relative to strategic drivers and stakeholder requirements
* The enabling human assets are the awareness, knowledge, skills, physical attributes, psychological attributes, intellectual attributes, and personal values that they bring to the process
* The enabling environmental assets supply the process and the human assets with enablers such as data/information, materials/supplies, tools/equipment, financial resources, facilities/grounds, and culture/consequences
The Process Itself
The process itself is a component of a larger, complex Value Chain. The process and some of its upstream Value Chain processes may need to be mapped and/or modelled for improvement purposes.
The process and its Value Chain have many stakeholders with potentially complex and perhaps conflicting requirements and goals.
There are many methods of process improvement, and many traditional enterprise functions “house” experts using those methods. For example, Marketing may house the upfront expertise portions of Quality Function Deployment for determining customer needs and wants, while Design and Manufacturing Engineering may house the back-end expertise portions of product and process design. However, they may share the analysis of the competitors' offerings and processes. Their need to collaborate is crucial.
Many other functional players are required to play well together in any number of “functional-owner's” processes. Engineering may support the Materials function’s processes for certifying vendors’ products and quality assurance programs, etc.
The Enabling Human Assets
Every organisation is a human performance system:
• it was founded by people
• it is run by people, and
• it is established to provide value to the people who are its customers/stakeholders
Without the human element, there is nothing: no customer, no requirements, and no process to produce outputs to meet those requirements. There are no suppliers to provide process inputs, and no-one to care one way or another.
Humans bring several attributes to the enterprise processes that they work in, and to the assets they work with. We should pay attention to: awareness, knowledge, skills, physical and psychological attributes, intellectual attributes, values etc. What is required depends on both process performance requirements and the environmental supports available.
The human elements of knowledge/skills, attributes and values either enable or prohibit their peak performance in specifying or capturing the requirements and desires of the customers, designing the products and processes to meet those requirements and desires better than the competition, producing or acquiring the process inputs necessary, and performing within the processes to produce and deliver the outputs downstream to internal or external customers in the Value Chain.
Not all knowledge/skills, attributes and value variables of the performers are equal in terms of their probable impact on their processes performance, so they must be known in order to assess the leverage potential of the critical few from the important many.
This is especially true if that process performance is not routine and is highly situational and dependent on inter-personal relationships.
The Enabling Environmental Assets
Business Model Consultancy Limited helps customers making analysis and design frameworks to determine the specific “items” in each category for all of the necessary enablers of the critical process performances targeted. Gaps or inconsistencies in their quality, availability or costs can then be identified.
The environment provides several types of enabling assets for people to use while performing the job. These include data, information, materials, supplies, tools, equipment, facilities, grounds, budget, workers, head count, culture, input from all types of stakeholders, consequences etc. What is required depends on both the process performance and the available human capabilities.
Once any deficiencies in the necessary environmental asset enablers are determined for the current state, or anticipated for some future state, the impact on process performance can be assessed, and the cost of addressing the issues can be better estimated, enabling the enterprise to better forecast the probable “R” (return) for the “I” (investment).
